Returns & Refunds

At TatuPL Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original condition with tags attached.
• Returns must be requested within [X] days of receiving your order.
• Certain items, such as sale items, lingerie, and accessories, may be non-refundable for hygiene reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Email us at [email protected] with your order number and reason for return.
2. Our team will provide return instructions and a return address.
3. Ship the item back to us using a trackable shipping method.
4. Once received and inspected, we will process your refund or exchange.

3. Refund Process

• Refunds are issued to the original payment method within [X] business days after we receive and inspect the returned item.
• Shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
• If you haven’t received your refund after the processing time, please check with your bank or payment provider.

4. Exchanges

• If you need a different size or color, please request an exchange by emailing us at [email protected].
• Exchanges are subject to availability.

5. Damaged or Incorrect Items

• If you receive a defective or incorrect item, please contact us at [email protected] within [X] days with a photo of the item.
• We will arrange for a replacement or a full refund at no extra cost to you.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service to ensure your return is received.

7. Non-Returnable Items

The following items are not eligible for return or refund:

• Final sale or clearance items.
• Lingerie, swimwear, or accessories (for hygiene reasons).
• Items that have been worn, washed, or altered.

For any return or refund inquiries, feel free to reach out to us at [email protected].